Dispensary          

Nightingale Surgery has its own Dispensary and patients living over 1 mile from a chemist and in a Health Authority designated rural area can have medicines dispensed. The Dispensary is open between 9.00am -12.30pm and 2pm-6.00pm Monday to Friday.

The dispensers are:

Lesley Hickman (Btech) and Melanie Locke All aspects of dispensing and repeat prescriptions.

The Dispensary is not open on a Saturday

Drug Medication Help Line

If you have a question about the medication you are taking then please phone 01794 519898 our dispensers are available during opening hours. Alternatively you could telephone the local pharmacy or NHS Direct. Do not call this number for repeat prescriptions.

Please do not use this number in an emergency, in that event call the surgery on 01794 528822.

Dispensary Review of Use of Medicines (DRUM)

(A new service for our dispensing patients)

We are able to offer you a review of your medication with Lesley our Dispenser. She can discuss with you any of the following areas:

• knowing how to take their medicines (with water and/or food)

• identifying medicines they do not want or do not take any more

• discussing how they open containers, including the need for compliance aids where appropriate

• using devices such as inhalers

• talking about any side-effects you may be having

• identifying what to do if they think they may have two medicines for the same purpose.

Repeat Prescriptions

The Practice along with a good number of other practices has a 28 day prescribing policy. Patients on regular medication will require repeat prescriptions and for a safer and speedier service, repeat prescriptions are now computerised.

Your doctor will have entered onto the computer the medication you are taking, and each time a new prescription is written by the computer a new request form is also generated for you to make your next request.

Requests for repeat prescriptions are not normally taken over the telephone, for medico-legal reasons, as serious errors can occur in verbal communication of drugs names. Please do not telephone the surgery to check if your prescription is ready.

Please e-mail the dispensary using the repeat prescription form available on our website.

Click here  

Any problems please e-mail: hamp-pct.nightingalesurgery@nhs.net or fax us on

01794 514236.

1. Allow two working days (48 hours) for your repeat prescription to be processed.

2. If you have several items on your repeat prescription please try and order all of them together. Let us know how much of each medication you have left so that we can ensure they run out together. This will save time both for you and us.

3. Tick which items on the request slip you require. Please cross out any old prescriptions or 'flag up' any changes to your medication to help us to update your records.

4. Clearly indicate where you would like the prescription form sent on the 'Repeat Prescription Request Form'. We can send your prescription direct to one of 5 nominated chemists: Boots, Moss, New Forest Pharmacy, Superdrug  and Lloyds, or we can send the prescription to your home address but please remember to enclose a stamp addressed envelope. You can also collect your prescription form from the surgery.

5. Automated Prescriptions are available for patients on regular repeat items. If you are interested in joining this scheme please discuss with our dispensers or your doctor.

Important Note    Please note that the practice will endeavour to issue new prescriptions within 48 hours, but no guarantee can apply to the issue of these prescriptions - particularly where a new medication has been prescribed by a hospital consultant.

A guide to when your prescription will be ready.

Prescription Charges

People in the following categories are automatically exempt from prescription charges:

Children under 16, under 19 and in full-time education, women and men over 60. '

Season tickets

It is sometimes worthwhile to buy a season ticket for pre-payment of prescription charges. With effect from 1 April 2007 the prescription charge will be raised to £6.85 per item. Season tickets will be £26.85 for three months and £98.70p for one year.

To help spread the cost you can now choose to pay for the 12 month PPC by 10 monthly Direct Debits installments.

Application forms are available from the Dispensary and Reception at the surgery or you can order on line by visiting www.ppa.org.uk