We offer an in-house procedure to deal with your concerns.
This procedure does not deal with matters of legal liability or compensation. The NHS complaints system gives us an opportunity of looking into and if necessary correct any mistakes that may have been made. If at any time you are seeking a legal solution, the complaint cannot be dealt with under this system, but will be handed over to the Medical Defence Union.
If you wish to make a complaint please contact the Practice Manager, Jackie Russell by telephone, email or in person.
- We hope to address your concerns fully, provide you with an explanation and discuss any action that may be taken.
- You will receive an acknowledgement of the concerns you have raised within 2 days.
- The matter will be investigated thoroughly and a meeting may be necessary/desirable to discuss the complaint or aspects of it.
- You may bring a friend or relative with you to the meeting if you wish.
- You should keep a note of any relevant facts and bring them with you to the meeting.
- We trust that at the end of the informal meeting you will feel satisfied that the matter has been fully resolved. However, if this is not possible, we can suggest avenues of further action with appropriate authorities.
Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by that patient directly
We endeavour to give you the best service possible at all times, but there may be occasions when you feel you wish to express dissatisfaction or a concern.
Out of Hours Complaints
Should be addressed to:
The Complaints Manager
To be confirmed