Booking Appointments
Please telephone reception during opening hours to book an appointment with the Doctor or Practice Nures. The Receptionists are here to help you. They have a difficult job, with a large volume of phone calls and enquiries to handle. When telephoning for an appointment the receptionist may ask for a few details. They work to a practice protocol and they have been trained to make these enquiries so that we can help you in the most appropriate way.
It is requested that patients phone between 11.00 am - 4.00 pm for general enquiries and results.
Do not telephone for regular repeat prescription.
The Nurse Practitioner is able to offer you advise on a range of problems including:-
Infections and rashes. - Strains and sprains.
- Stomach upsets.
- Superficial cuts and bruises.
- Coughs, Colds and flu like symptoms.
- Treatment of injuries and illness.
and is available on the telephone 8.30 am - 12.30 pm each day.
Booking ahead appointments.
All doctors have a range appointments available for patients please be patient while the receptionist finds you a suitable time. Your doctor is prepared to book these for follow up appointments and reception is able to use any unbooked book ahead appointments up to two weeks in advance. We feel that this works well for both the patient and the practice, so if you feel you need a pre-bookable appointment please call reception. But remember these are limited in number.
Consultations
Appointments are for 10 minutes duration and are for one member of the family only. If you feel you need a longer or shorter appointment please ask the receptionist at the time of booking. If there are no appointments available for your own doctor on a particular day, you will be asked to see another doctor.
Urgent cases will always be seen on the same day. Please explain the circumstances to the receptionist and they will do their best to help you. Some appointments such as Well Women, medicals and minor surgery will be for 20-30 minutes. Please advise the reception staff at the time of booking.
Cancelling Appointments
We have worked very hard to meet the guidelines of 24 hour access to a health care professional. We still have a number of patients who don't inform us in time for us to be able to reuse that appointment. - Please give us notice if you cannot attend.